Job Description

-Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
- Make Follo up with clients
- Help marketing to write content in German

MAIN RESPONSIBILITIES:

Answer calls and respond to emails;
Handle customer inquiries via telephonically;
Research required information using available resources;
Manage and resolve customer complaints;
Provide customers with product and service information;
Enter new customer information into system;
Update existing customer information;
Process orders, forms and applications;
Identify and escalate priority issues;
Follow up customer calls where necessary;
Complete call logs.


Requrements

High school diploma or equivalent;
Proficient in German and English or French language;
Proficient in relevant computer applications;
Knowledge of customer service principles and practices;
Knowledge of call center telephony and technology;
Some experience in a call center or customer service environment;
Preparedness to work overtime as well as on weekends and public holidays;
Verbal and written communication skills;
Listening skills;
Customer service orientation.
Other (Optional)
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. The employee needs to have a computer and a good internet connection to work from home. The position is for 40% and can turn into 100% very quickly.

Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at: groupages@carbonie.ch if you have any technical questions related the application, please, contact Mr. Pascal Michon directly on +41 22 518 76 96.

Webseite: http://www.carbonie.ch/demenagement-geneve/